Principal Associate, Process Management | Retail Bank
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
The COMPASS organization at Capital One creates the marketing and key customer communications for Retail and Direct Bank, delivers them to market via a variety of channels (email, digital, mass communication, etc.), and executes fulfillment of any Marketing incentives. The Well-Managed team works with marketing and technical teams within COMPASS to equip them to be continuously audit-ready, while managing some of the workflow tools the teams use to bring marketing to life. This role in the Well-Managed team involves process design and consultation, risk identification and mitigation, monitoring and providing feedback, and facilitating high quality execution by driving automation.
One of the cornerstones of this work is our role in process design. We own the required processes for the organization (L2s), and are often sought out by our partners to help design lower level cross-functional processes to improve execution and speed to market, or to help identify and mitigate risks as we move into new products, technology, marketing strategy and incentives. We are looking for a high-performing Principal Associate Process Manager to help lead this work. The ideal candidate will have experience in process design and Business Process Management (BPM) tools, which could include Six Sigma certification. This role requires solid communication and influence skills, as you will need to work with varied partner groups and establish buy-in on new processes.
This role will provide exposure to every aspect of marketing, and will build familiarity with a range of job families, including marketing strategists, process managers, data analysts, business analysts, and tech developers. You will build technical skills (building monitoring tools and reporting, gain experience with process design tools, and you'll join some of the best process designers in the company) with the guidance of seasoned leaders as well as through independent development. Given the rate of change in our field, the ideal candidate will enjoy learning things and working on new problems... This is not a "set it and forget it" kind of job. Responsibilities - Design processes that establish key guardrails for our Marketing and Design partners while minimizing the overhead required to stay audit-ready.
- Well-managed innovation: The team is always pushing into the unknown, working with new products, new technology, new incentives. You'll need to dig in to understand the newness and develop controls to avoid any unique risk. Having the courage to point out the gaps and suggesting a fix is a key part of this job.
- Act as a primary COMPASS point of contact for our risk partners (such as the Business Risk Office and Compliance)
- Work with analytical tools to understand marketing well-managed performance and identify levers for improving gaps
- Lead cross-functional Subject Matter Experts in Root Cause Analysis efforts
Basic Qualifications - Bachelor's Degree or military experience
- At least 3 years of experience in Process Design and Process Management
Preferred Qualifications - 4+ years of experience in Process Design and Process Management
- BPM Certification or Six Sigma Certification
- 1+ years of exposure to digital marketing or working with user-facing web technologies
- 1+ years of programming experience or exposure to query language
- 3+ years of experience with GSuite
- Experience with Jira or Confluence
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Wilmington, DE: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
